ABIGAIL AHAMBA

IT Support Specialist | UI/UX Designer

Lagos, NG.

About

Highly analytical IT Support Specialist and creative UI/UX Designer with proven expertise in system troubleshooting, virtual environments, and user-centered digital design. Leverages CompTIA A+ training and structured problem-solving methodologies to enhance system functionality, improve usability, and deliver seamless user experiences, bridging technical acumen with innovative design thinking.

Work

National Youth Service Corps (NYSC)

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Corps Member

Nigeria

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Summary

Provided academic mentorship and administrative support, applying structured problem-solving to contribute to community development initiatives.

Highlights

Delivered academic mentorship to over 30 students, improving their understanding of core subjects and supporting their educational development.

Provided administrative support for community initiatives, ensuring efficient program execution and stakeholder coordination.

Applied structured problem-solving techniques to address local challenges, contributing to the successful implementation of community projects.

IT Support Engagements

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IT Support Specialist

Lagos, Lagos State, Nigeria

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Summary

Provided comprehensive technical support, system optimization, and network troubleshooting to ensure efficient IT operations and user satisfaction.

Highlights

Successfully installed and configured Windows OS across diverse virtual machine environments, ensuring robust system functionality and secure operations.

Diagnosed and resolved complex simulated system performance and network connectivity issues, reducing potential downtime and enhancing operational efficiency.

Implemented structured troubleshooting methodologies and comprehensive documentation practices, streamlining process efficiency and ensuring consistent problem resolution.

Executed proactive system optimization and routine maintenance tasks, enhancing overall system stability and performance.

Confidential School

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Secondary School Teacher

Lagos, Lagos State, Nigeria

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Summary

Delivered engaging Mathematics lessons, simplifying complex concepts to enhance student analytical and communication skills.

Highlights

Developed and delivered structured Mathematics lessons, simplifying complex concepts for diverse student groups and improving comprehension by an estimated 20%.

Fostered a positive and interactive learning environment, leading to increased student participation and engagement in classroom activities.

Utilized innovative teaching methodologies, including visual aids and practical examples, to cater to various learning styles and enhance retention.

Provided individualized academic support and constructive feedback, helping students improve their problem-solving abilities and achieve higher academic outcomes.

Anglican Students Fellowship

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Librarian & Follow-Up Coordinator

Umudike, Abia State, Nigeria

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Summary

Managed library resources and coordinated student follow-up programs to enhance engagement and support academic success.

Highlights

Managed and cataloged over 500 library resources, ensuring efficient access and organization for student research and study needs.

Coordinated and led structured student follow-up programs, increasing student engagement by 15% and fostering a supportive academic community.

Implemented an improved resource tracking system, reducing loss rates by 10% and enhancing overall library operational efficiency.

Education

Michael Okpara University of Agriculture, Umudike (MOUAU)

Umudike, Abia State, Nigeria
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B.Sc. (Ed) Mathematics

Certificates

CompTIA A+

New Horizons

NYSC Certificate

National Youth Service Corps (NYSC)

Certified UI/UX Designer

New Horizons

Skills

IT Support & Troubleshooting

Windows OS Installation, Windows OS Configuration, Hardware Troubleshooting, Software Troubleshooting, System Performance Optimization, Malware Detection, Malware Removal, User Account Management, Access Management, Network Connectivity Diagnostics, IP Addressing, DNS, DHCP, Router & Switch Basics, Command-Line Tools (ipconfig, ping, tracert), Virtual Machine Setup, Virtual Machine Simulation, Structured Troubleshooting, System Maintenance.

UI/UX Design

Wireframing (Figma), Prototyping (Figma), User Flow Mapping, Information Architecture, User-Centered Design, Digital Design.

Problem Solving & Analytical

Problem-Solving Methodologies, Analytical Skills, Critical Thinking.

Communication & Collaboration

Communication Skills, Mentorship, Documentation Practices.